Our Return Policy in short
Return Policy

Please contact eevalovisa@gmail.com before returning any items.

It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts shop.eevalovisa and gives information relevant and the reason for complaint.

Return Conditions

If you are not satisfied with the order or if you want to change to another size, you may return purchased product within 14 days after receiving it.

The returned product must be in the same condition as when you received it, and unused in the original packaging.

Make sure to include contact information with the return and if possible, please provide us with a tracking number. shop.eevalovisa suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.

Unfortunately the cost of delivery cannot be refunded. We will refund delivery costs only if the product we have sent is incorrect or faulty. Please also note that customers are solely responsible for import tax and customs duties when required, and these are not refundable.

Custom-made or modified products cannot be returned or exchanged.


Returning A Package

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. shop.eevalovisa is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.


Want to switch to another size of the same product?

E-mail us, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.


Want to switch to another product?

Return the product you have received and send us an e-mail telling us which product you want instead.


Transport Damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.


Unclaimed Packages

For packages that are not cashed at your post office within 14 days, shop.eevalovisa reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.


All enquiries: eevalovisa@gmail.com